How is my privacy protected while shopping on your website?
What is your shipping & returns policy?

Our full shipping & returns policy can be found here.

I'm having trouble logging into my account.

Please visit the Lost Password page to reset your password. If you've not yet signed up for an account with us, you can create one during checkout.

I'd like to purchase a Gift Certificate

Great! You can purchase a Gift Certificate right here. You'll be able to specify the recipient's email address and add a personalized message during checkout.

How do I order heat treating services?

Check out our Heat Treating Services page for heat treating information and an order form.

Do you ship internationally?

We ship to anywhere that USPS or UPS will deliver to. You may use our "Calculate Shipping" tool in the shopping cart to get an international shipping quote.

Has my order shipped yet? How can I track it?

Orders are usually shipped the same business day or the very next business day, depending on when the order was placed. When your order is shipped you will receive an email notification with a link to track your package. Be sure to check your spam folder, just in case. You can also log into your account at any time to track the status or your order.

When will my backorder ship?

Backorders will ship the same day they are received in stock, which varies depending on the items and the manufacturers/suppliers. When your order is shipped you will receive an email notification with a link to track your package. Be sure to check your spam folder, just in case. You can also log into your account at any time to track the status or your order.

How can I make changes to my order, or cancel it?

You can log in to your account to make sure your order hasn't shipped. If your order hasn't shipped yet, you may email [email protected] with your name and order number or call (909) TRU-GRIT (909-878-4748).

My order arrived with missing/incorrect items.

Please contact us immediately via email or phone call so that we may fix the problem at no additional charge to you.

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