To return a product, please follow the steps outlined below.

If you are not satisfied with your merchandise you can return it for a full refund within 72 hours of delivery. You are responsible for return shipping costs. Merchandise must be in the same condition as when it was sent. If an item is damaged or used, it cannot be returned or exchanged for any reason. If merchandise is returned in unacceptable condition, you may pay shipping costs to have it sent back to you, or we will keep it. No credit or returns will be issued on Custom orders, and there are no cancellations or changes allowed.

1. Obtain a Return Authorization Number (RA#) within 72 hours of delivery date by calling (909) 923-4116.

2. Please provide the following information when requesting a RA#: Original order number, name of product requesting return, reason for return, your name, daytime telephone number and email address.

3. Verify that all the merchandise is in the original packaging and in tact, and that all accessories are included.

4. For your protection, please insure the package and use a "traceable" shipping method such as UPS Ground. You are responsible to ensuring that the items get to us in their original condition.

5. Please provide the RA# both on the inside and outside of your package and return to the address below. Please note that items that do not have a return authorization number will be refused and returned to the sender.

TRU GRIT INC.
Returns Dept. - RA# -__________
760 E. Francis St. Unit N
Ontario, CA 91761

6. Return the merchandise within 5 days of the issuance of the RA#.

7. Credit will be issued after our warehouse receives, inspects, and processes your return: however, your credit card company determines when the issued credit will be reflected in your statement. Please allow one to two billing cycles. All returns for credit must be received with a valid Return Authorization (RA#) Number.